For teams that deploy AI agents to enterprise clients
Prove your AI agent follows the client’s refund rules before launch
Grapim deploys your AI agent to each new client. It drafts the data mapping, the integration and the tests, finds the rules your agent breaks, drafts the fix, and hands you the client’s signed proof.
2 of 8 rules broken
Test message from a customer
Max replied
Policy: “freeze the card right away and hand the chat to the Fraud team.”
The member reported sharing a code and moving money at a caller's request, and the AI handed off to the Fraud team but never froze the card, making the freeze conditional on the member sending their card digits and date of birth.
A real check on Grapim’s sample bank agent.
Every new client starts the same way.
Your forward-deployed engineers read the client’s policies and try the agent by hand, rule by rule.
The client will not go live on “we tested it”. They want to see what was tested and what changed.
Every rollout starts from zero, so headcount grows with every client you sign.
1 · Find
Find every rule it breaks.
Grapim turns the client’s policy into the customer messages most likely to break it, sends them to your agent, and judges what it says and what it does.
2 · Fix
Fix it, then check again.
One change to your agent’s instructions for the broken rules. You approve it; the same messages run again, so you see the fix worked.
Proposed fix · extra instructions
+ Call handoff_to_human when the customer asks for a human, when the order is over $1,000, or when the customer mentions a chargeback or legal threat.
+ Check the order total before offering any remedy; if it is over $1,000, hand off first.
+ In those cases do not refund, cancel, replace or adjust the order yourself, and do not promise any of these.
Same 16 messages after the fix: all 8 rules kept
3 · Sign off
The client signs off from a link.
No account to create. They read the result and accept, and the decision goes into the audit log.
Brightdesk AI asks you to accept Linden & Co. · Lia before it goes live.
Kept All 8 policy rules · 16 test messages
✓ Accepted by Dana Lee · saved to the audit log
4 · Every client
One click per new client.
Run the whole rollout in one click: mapping, integration, tests, check, fix. Then see which client needs you, who is waiting to sign, and who is ready to launch.
For your engineers: an API, a guard that checks each reply before the customer sees it, and an MCP server for Claude Code and Cursor.
Every new client, deployed with signed proof.
Free to start. Try it on three sample clients in a minute.